The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Company requirements may include: | access and equity policy, principles and practice business and performance plans client communication procedures client confidentiality procedures client service standards company goals, objectives, plans, systems and processes company issued identification badge, card or pass company policies and procedures defined resource parameters dress and presentation requirements duty of care, code of conduct and code of ethics emergency response and evacuation procedures employer and employee rights and responsibilities environment protection procedures establishing operator identity with client internal communication channels and reporting procedures maintenance procedures for equipment and PPE OHS control procedures OHS policies and procedures personnel practices and guidelines policies and procedures relating to own role, responsibility and delegation quality and continuous improvement processes and standards records and information systems and processes training (induction and refresher) materials work site access security clearance procedures. |
Work order information may include: | budget allocations completion times and dates environment protection requirements job requirements and tasks legislative and local government requirements OHS requirements and emergency response procedures requirements for working in isolated and remote locations resource requirements – equipment and materials dress and presentation requirements use of signage and barriers work schedules work site contact persons work site requirements, such as: access to work site, including: timing of access access and egress points lighting noise control relationships with other customer activities security sensitivity of occupants to pests or pest management ventilation. |
Appropriate persons may include: | clients colleagues managers persons in control of work site supervisors. |
Clients may include: | bodies corporate building supervisors companies or organisations environmental health officers executive housekeepers maintenance managers owners persons in control of work processes property agents or managers tenants. |
Legislative requirements may include: | Australian standards, quality assurance and certification requirements industry advisory standards and codes, such as: building codes dangerous goods codes award and enterprise agreements relevant commonwealth, state and territory legislation and local government regulations that affect company operation, such as: anti-discrimination and diversity chemical controls chemical registers and manifests consumer protection legislation dangerous goods Acts and regulations declared pest (plant and animal) reporting environmental protection issues equal employment opportunity freedom of information industrial relations motor and commercial vehicle transportation motor licence and endorsement regulations OHS Acts and regulations privacy public health trade practices workplace consultative arrangements. |
Client records may include: | computer files or databases hard-copy files contact details details of previous: assessments proposals quotations service provision logbooks pest management plans reports specific details about: work site nature of pest problem use of contractors. |
Pests may include: | any pest of commercial significance in an urban environment. |
Interpersonal skills and communication techniques may include: | active listening language: accurate, articulate and concise verbal or non-verbal language, including body language presenting options and consequences in a sensitive manner providing an opportunity for clients to confirm their request questioning to clarify and confirm client’s understanding seeking feedback from client to confirm understanding of needs summarising and paraphrasing to check understanding of client’s message using effective presentation aids, such as: audiovisual technologies diagrams graphics photos. |
Work sites may include: | building surroundings buildings domestic, commercial or industrial premises. |
Occupational health and safety (also known as workplace health and safety) requirements may relate to: | allergic reactions, such as contact dermatitis animal management or control procedures communication devices for isolated or remote locations, such as: mobile phones two-way radios dermatoxicological control and prevention measures emergency procedures for contact with toxic substances, such as: splashes in eye or on skin inhalation ingestion hazard identification and risk assessment mechanisms hierarchy of hazard control procedures industry advisory standards information provided by national registration authority for chemical approval and state government authorities, such as: agriculture environment protection health primary industry injury and dangerous occurrence reporting national and industry codes of practice OHS control procedures, such as: health and safety plans job plans job safety analyses risk assessments safe operating practices and procedures safe work instructions safe work method statements health surveillance and monitoring, such as regular blood testing routes of entry and potential symptoms of exposure to chemicals safe work practices for equipment, PPE and chemical storage, including interpretation of: MSDS hazardous substance information, such as long latency periods safety, induction and refresher training selection and use of PPE and clothing appropriate to hazard up-to-date electrical test and tag compliance use of chemicals according to MSDS use of residual current devices use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals withholding periods and spray drift. |
Cost effective means a balance that: | achieves an effective pest management solution is affordable for the client provides profit opportunities for the operator. |
Manufacturer specifications may include: | emergency response resources equipment operating manuals government publications instructional guides MSDS other resources supplied by manufacturer, such as: laminated cards notices wall posters product labels safety instructions pre-printed on equipment. |
Hazards may include: | allergic reactions to chemicals, pests or equipment, including latex allergies biological and animal waste bites and stings blood and blood-stained products confined or restricted spaces contaminated clothing, materials or equipment damaged or inappropriate equipment dust and fibres electrical hazards arising from: cables electrical fittings: switches lights untested electrical equipment fatigue fire gas heights inadequate lighting and ventilation infectious and zoonotic diseases, such as: scabies Q fever mobile equipment and vehicle hazards around plant and vehicles moving or unguarded parts noise occupational violence and bullying poor personal hygiene practices release of substances with negative environmental impact spills, splashes and sprays unsafe manual-handling techniques, including awkward and repetitive postures unsafe underfoot conditions, such as slippery, uneven and rough surfaces work environment temperature extremes work in unfamiliar isolated or remote environments. |
Assessment methods may include: | discussion with client review of past pest management records visual inspection. |
Environmental requirements may include: | clean up, containment or isolation company policies and guidelines emergency chemical spill control measures hazardous materials handling regulations, by-laws and guidelines of environmental protection agencies and government departments, such as: agriculture emergency services national parks and wildlife. |
Equipment may include: | bunding materials cameras contaminated clothing bags dishes or bowls drills dusters electrical extension leads elevated work platforms equipment decontamination materials flexible lights flushing agents generators hoses injectors knives ladders magnifying glasses measuring jugs mirrors probes safety harnesses sand and other absorbent materials screwdrivers sharps containers shovels and rakes sound, moisture and movement detectors sounding instruments specimen bottles spray equipment torches trays waste disposal containers. |
Personal protective equipment may include: | air-line and self-contained respirators breathing respirators: full-face half-face chemical-impervious gloves chemical-resistant aprons communication equipment cradles drinking fluids dust masks eye protection, such as: safety glasses goggles eyewashes and showers face shields (splash-proof) first aid kits appropriate to tasks and locations hair nets hard hats high-visibility vests or clothing long pants noise protection non-slip safety shoes or boots overalls, coveralls or other chemical protective clothing prodding or probing sticks and rods safety harnesses soap and towels sunscreen tongs torches washable sun hats wet-work protective clothing. |
Pest problem includes: | pest type activity level density location of harbourages. |
Pest management methods may include: | biological controls chemical and physical barrier treatments cultural controls environmental controls management controls. |
Information may include: | conditions for infestation control and maintenance methods hazardous substance legislation, codes of practice, Australian standards and advisory standards covering use of chemicals impacts on the environment and buildings of alternative pest management methods pest activity sources of infestation. |
Sources of information may include: | company specialists or consultants government agencies and departments, such as: agriculture forestry quarantine industry groups and associations internet resources publications by: company government industry. |
Pest management plan may include: | advice on health, safety, environmental and other legislative matters advice on pest prevention strategies chemical application methods details of pest and pest activity follow-up pest management advice, monitoring and call-back schedule pest management options types and quantities of chemicals to be used. |
Assessment documentation may include: | company activity records detailed quotations photographs written reports. |